At EXACOLOR we want our customers to be satisfied with the products purchased. If for any reason you are not happy with the product sent, we facilitate its replacement or the cancellation of the purchase and sale operation and the refund of the amount of the product, through a simple and free process.
It is important not to open, break, manipulate or use the product to be returned, since as a first condition for the replacement of the product or refund of the amount thereof to be appropriate, it is necessary that the product to be returned be shipped to the address of origin. , in the same condition in which it was received. That is, if the box arrives broken or the product opened, please do the following so we can report it and return the money or send you a new package:
It is important not to open, break, manipulate or use the product to be returned, since as a first condition for the replacement of the product or refund of the amount thereof to be appropriate, it is necessary that the product to be returned be shipped to the address of origin. , in the same condition in which it was received. That is, if the box arrives broken or the product opened, please do the following so we can report it and return the money or send you a new package:
- Take photos of the package when it is received in poor condition.
- Send the photos and report the immediate event to marketing@exacolor.com.mx You have 24 hours to report any anomaly. The time starts counting from the moment the package is received.
- In the event that you receive the wrong product or damaged packaging, we will send a new package with the merchandise and a guide to return the product for free.
- If you wish to change the product, you must notify us and we will send the product to the original address. Contact a representative for this process.
- For any changes made due to an error in your request, you will be responsible for the costs of shipping to the origin and shipping the correct material.